VoIP accounts sporadically missing
What problem did you encounter
- I added a SIP account to Calls.
- The account works as expected at first.
- Once terminating Calls after the initial setup (reboot or
pkill gnome-calls
) the account can not be reliably used.
-
When starting the application the account is sometimes present and sometimes not.
-
If the account is missing I see a red banner
Can't place calls: No modem or VoIP account available
-
The VoIP account overview does not show any configured accounts.
-
If I kill
gnome-calls
several times and start it again the account reappears eventually. -
If I readd the same account again Calls somehow rereads the already existing configuration and the account is present twice.
-
There is a configuration file present in
~/.var/app/org.gnome.Calls/config/calls/sip-account.cfg
even if the account is not recognized.
What is the actual behaviour?
- VoIP accounts disappear sporadically.
What is the expected behaviour?
- All configured VoIP accounts are always available after starting the application
How to reproduce
I don't know what factors in my environment cause this issue. My steps are as described above:
- Add a SIP account to Calls.
- Terminate Calls.
- Restart Calls and observe if configured accounts are always listed in the settings.
I can only speculate that this issue appears on Ubuntu 22.04 based distributions and the Flatpak Calls version.
Which version of Calls did you encounter the bug in?
- I used the Flatpak release which is available on Flathub.
Calls Version: 43.3
What hardware are you running Calls on?
-
other (please elaborate)
I observed this issue consistently on Ubuntu 22.04 and Pop!_OS 22.04.
What modem are you using?
No modem is used.
Releveant logfiles
I executed flatpak run org.gnome.Calls -vvv
and collected the resulting output for both cases.
- VoIP appears log-account-present.txt
- VoIP account is missing log-calls-account-missing.txt