For bug triaging it is quite helpful to have a set of predefined responses for common situations, like
Thanks for taking the time to report this. Without a stack trace from the crash it's very hard to determine what caused it. Can you get us a stack trace? Please see https://wiki.gnome.org/Community/GettingInTouch/Bugzilla/GettingTraces for more information on how to do so. When pasting a stack trace in this bug report, please reset the status of this bug report from NEEDINFO to its previous status. Thanks in advance!
It would be good to come up with some way to replicate that bugzilla feature somehow.