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  • #913

Closed
Open
Opened Jul 29, 2020 by lwbt@lwbt

Cannot create account for provider freenet.de: Exim SMTP configuration problem

Bug Summary

I'm using Geary 3.36.2 from Flathub on Ubuntu 18.04. When I try to create a new account in Geary and enter my credentials it won't let me create the account, reporting that an issue occurred.

Your installation

Geary 3.36.2 from Flathub on Ubuntu 18.04.

To obtain installation information, copy it from Geary's Problem Report dialog if shown (or else open the Geary Inspector by typing Shift + Alt + I) by selecting System, and clicking the Copy button, then pasting here.

  • Geary version: 3.36.2
  • Installation method: Flathub
  • Desktop environment: Ubuntu 18.04 Gnome Shell
  • Operating system and version: Ubuntu 18.04
  • Email provider: freenet.de

Steps to reproduce

  1. Open the accounts dialog.

  2. Select the option to setup a different e-mail provider.

  3. Enter credentials, see KB article https://kundenservice.freenet.de/artikel/1869 (German)

  4. Send a mail from Evolution with the same settings to confirm that there is no issue on the provider side.

What happened?

What did Geary do that was unexpected? It reported an error.

What did you expect to happen?

That the account would be created and syncing. As it did on Evolution.

Relevant logs and/or screenshots

To obtain log information, save it from Geary's Problem Report dialog if shown (or else open the Geary Inspector by typing Shift + Alt + I), by clicking the Save As button and attaching the resulting file to this issue.

If the bug is a crash, please oGeary_Inspector_-_2020-07-29_10_53_08.txtBildschirmfoto_von_2020-07-29_10-49-16btain a stack trace and attach it to this issue so it can be debugged by following the instructions on this page: https://wiki.gnome.org/Apps/Geary/ReportingABug#Stack_Trace

Edited Sep 02, 2020 by Michael Gratton
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3.38.2
Milestone
3.38.2
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Reference: GNOME/geary#913